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Jeffrey’s dynamic approach to personal development and change is demonstrated in his 20+ years as a global facilitator, coach and consultant. As an experienced leader, he applies his personal experiences in working with both Corporate America and non-profit organizations. He works with leaders to affect personal and professional change within themselves, their leadership and their organizations. Jeffrey has worked with all levels of leadership ranging from senior level executives to front-line supervisors. One of his unique attributes is his recognized knowledge and understanding of generational differences within today’s workplace and leadership styles.

Experience and Expertise

In addition to his 17 years with United Airlines, Jeffrey has supported a range of industries including the automotive, banking, customer service, health care, government, hospitality, pharmaceutical, education-college/university, hospitality, pharmaceutical, and technology sectors. His international experience spans the globe and includes team training, leadership coaching, and customer service training in Canada, Europe, Asia, India, Mexico, South America, and the United Arab Emirates (UAE–‐Abu Dhabi). He has managed large-scale leadership, change and customer service initiatives.  Jeffrey’s key areas of expertise include:

  • Executive coaching and facilitating leadership skills training for all levels of leadership
  • Team building to improve individual and team performance, processes, and results
  • Aligning generational differences to improve teamwork and communication
  • Designing interactive seminars and learning activities to improve performance and accountability
  • Dynamic and interactive presentation and facilitation skills

Jeffrey’s has additional experience in corporate culture change, start-up and launch of global products and initiatives, as well as continuous improvement processes. He has provided formal and informal executive coaching and change management work with Fortune 500, mid-size, and small businesses including union and non-union workforces.
A sampling of his clients include Abbott/Abbvie: Pharmacy Solutions, Alliant Credit Union, United Airlines, Novartis Pharmaceuticals, Biomerieux, Pepsi Bottling Group, Novartis Pharmaceuticals, CareerBuilder, DePaul University, DeVry, Inc., Rush University Medical Center, Hines, Internal Revenue Service (IRS), Pricewaterhouse Coopers, Ross University Schools of Medicine, Volkswagon of America, Volkswagon Credit Canada, Classic Residence by Hyatt, HSBC Auto Finance, Hines, Mercedes Benz, Merck Pharmaceuticals, Shuco USA, University of Iowa, and Vital Bridges.

Client Quotes

  • “Thank You to Jeffrey! What a wonderful experience realizing it’s never too late to learn and change.” – Director of Marketing, Alliant Credit Union
  • “Jeffrey is one of the best I have ever experienced. He is very knowledgeable and his energy is contagious.” – Director of Information Systems, Pepsi Bottling Group
  • “He leads with real passion and humor using real-life examples to reinforce the learning and information!” – Director of Human Resources, Schuco USA
  • “I consider myself a ‘hard-sell’ on team building and the activities, but I was impressed by Jeffrey’s knowledge and use of the DiSC Assessment, team-building activities, and real-life application.” – Assistant Dean Academics, Ross University
  • “I’m Speechless! Wonderful delivery, energy, and insight.” – Senior Manager of Human Resources, Hilton Hotels

Honors and Awards

Keynote Speaking Engagements:

  • DePaul University, School of Education Masters Program, Chicago, IL
  • National Out & Equal Annual Summit – Disney World, Orlando, FL
  • Central Iowa American Society of Training and Development (ASTD), Des Moines, IA
  • National Association of African American Human Resources (NAAAHR), Chicago, IL
  • University of Iowa, College of Engineering, Iowa City, IA


  • 2010, “Change Better: Survive and Thrive during Change at Work and Throughout Life.” Jeanenne LaMarsh, (subject matter expert – Generational Differences Dealing With Change)
  • 2009, Central Iowa American Society of Training and Development (ASTD) – Aligning Generational Differences
  • 2009, Drake Resource Group – Leveraging Generational Differences in Today’s Workplace


  • Workshop Leader and honors for top presentation at the National Association of Employee Recognition (NAER), June 2002, May 2000
  • featured in 2002 for diversity awareness: “Generations in the Workplace”
  • Motivational Manager featured in 2000, “Generational Differences – Influencing Self-Awareness to Discover the Power of Difference.”
  • 2000 Keynote Speaker: Incentive Marketing Association (IMA) on Generational Diversity, Chicago, IL
  • United Airlines: Corporate Customer Satisfaction Award (1998) & Leadership Excellence (2000)

Professional Certifications

  • The Executive Edge®: The Coaching AdvantEdge™
  • CareerBuilder Career Coach
  • Center for Creative Leadership: 360 Methodologies and Coaching
  • Inscape Products: DiSC, Work Expectations, Diversity, Listening Skills, and Team Building
  • Service Essentials™ Series of Products: For Everyone™, For Managers™, For Telephone™, For E-Mail™
  • You and Your Success™
  • Issue Resolution & Problem-Solving™
  • Facilitative Leadership™ (Interaction Associates)
  • Strength Deployment Inventory™ (SDI)

Education and Professional Associations

  • Jeffrey holds a B.A. in Theatre Arts and Communication from the University of Iowa
  • He is a Human Resources Board Member for Vital Bridges, Chicago, IL
  • Chicago Chapter of Society for Human Resource Professionals (SHRP), 2008 – Present
  • National American Society of Training and Development (ASTD), 2000 – 2007
  • Chicago HRQ, 2000 – Present
  • Chicago/Suburban Professional Human Resource Consortium Group, 2000 – 2007

More About Jeffrey

Jeffrey is a Midwesterner at heart having been raised in Iowa. He has been in Chicago for 19 years and loves to spend his free time with his dog, boating on Lake Michigan, and attending Iowa football games.

Learn More

For additional information about The Executive Edge®, please contact us at:
Phone: 1.630.404.2256

The Executive Edge®, Inc.

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